Job Offer

For unsolicited applications, please send your curriculum vitae with a cover letter to info@afmtl.ca

Offer number : AFMTL20250802

Job title: Administrative Assistant, Customer Service

Responsibilities

Reporting to the Operations Manager, the Administrative Assistant, Customer Service will perform the following duties:

Customer service

• Respond to requests from customers/students/candidates/members, informing them about the offer adapted to their needs (courses, exams, events…), using different types of media (telephone, e-mail, face-to-face…);
• Welcoming customers/students/candidates/members;
• Help manage course and exam registrations or any other organized activities, and update paper or digital administrative files;
• Sell and/or distribute educational and other products;

Office management

• Assist the Operations Manager in the smooth running of operations;
• Help with the logistics and preparation of classrooms, examination rooms and public areas;
• Help organize association activities (events, workshops, conferences, webinars);
• Participate in the life of the association to help make it a welcoming, warm and safe place.

Profile required

Technical skills

• Good knowledge of the Microsoft Office suite and administrative and educational management software;
• Excellent communication skills, both oral and written, with a strong sense of customer service
• Bilingual in spoken and written French and English (minimum C1), a third language is an asset;
• Knowledge of Alliances Françaises or Institut Français exams an asset.

Personal skills

• Proactivity and autonomy in managing tasks, requests and incidents
• Organizational skills and ability to prioritize tasks effectively in a dynamic environment

Desired experience and training

• Minimum training: DEC, AEC or equivalent;
• 2 years’ experience in customer management and administration in an associative environment or equivalent.

Requirements

• Applicants must be legally entitled to work in Canada, as a Canadian citizen, permanent resident or refugee, or have a valid work permit.

Compensation and benefits

• Competitive salary based on experience;
• Part-time contract, 20h/week;
• 15 days paid vacation per year and paid vacation between Christmas and New Year’s Day
• 5 sick days accepted per year;
• Face-to-face work, 4 to 5 days a week, availability for certain events on weekends and/or at the end of the day;
• Work location: 317 Place d’Youville, Montreal, QC H2Y2B5.

How to apply

• Send your CV and covering letter to Emeline Pasquet, Operations Manager, epasquet@afmtl.ca quoting the job vacancy number. Only shortlisted candidates will be contacted. The position is available immediately.

The Alliance Française de Montréal is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest in the Alliance Française de Montréal. If you are passionate about promoting French language and culture and have the qualifications and skills required for this position, we encourage you to apply.

Note: the masculine gender has been adopted for the sole purpose of lightening the document and making it easier to read.

Offer number : AFMTL20250801

Job title: Exam supervisor / IT support technician

Responsibilities

Reporting to the Operations Manager, the Exam Proctor / IT Support Technician will perform the following duties:

Examination monitoring – 65% of time

• Ensuring a professional, high-quality service during exams;
• Welcome candidates and answer their questions during exam sessions;
• Strictly follow the procedures imposed by the examination center;
• Prepare the examination room, ensuring that all IT equipment is operational;
• Ensure the smooth operation and maintenance of software applications;

IT support – 35% of time

• Diagnose and solve hardware, software and network problems;
• Manage user accounts and access to information systems;
• Configure and maintain computer workstations;
• Install, configure and update computer applications;
• Train and assist users in good IT practices;
• Manage the inventory and tracking of IT equipment.
• Regular inspection of premises;
• Carry out regular maintenance of the premises:
• Diagnose problems and carry out general repairs;
• Carry out minor repairs;
• Respond to team requests according to schedule;
• Supervise work performed by contractors.

Profile required

Technical skills

• Good knowledge of Microsoft and IOS operating systems, and of the Microsoft Office suite;
• Skills in diagnosing and solving technical problems related to printers, workstations and laptops;
• Thorough command of French (level C1) and good command of English (level B2), both written and spoken. A 3^th language will be considered an asset;
• Knowledge of TCF and TEF exams an asset.

Personal skills

• Excellent communication skills, both oral and written, with a strong sense of customer service
• Proactivity and autonomy in managing tasks, requests and incidents
• Organizational skills and ability to prioritize tasks effectively in a dynamic environment.

Desired experience and training

• Minimum training: DEC, AEC or equivalent;
• 2 years’ experience in technical or application support or customer service preferred.

Requirements

• Applicants must be legally entitled to work in Canada, as a Canadian citizen, permanent resident or refugee, or have a valid work permit.

Compensation and benefits

• Competitive salary based on experience;
• Full-time contract, 30h/week;
• 15 days paid vacation per year and paid vacation between Christmas and New Year’s Day
• 5 sick days accepted per year;
• Face-to-face work, 5 days a week, availability required for certain events on weekends and/or at the end of the day;
• Work location: 317 Place d’Youville, Montreal, QC H2Y2B5.

How to apply

• Send your CV and covering letter to Emeline Pasquet, Operations Manager, epasquet@afmtl.ca quoting the job vacancy number. Only shortlisted candidates will be contacted. The position is available immediately.

The Alliance Française de Montréal is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest in the Alliance Française de Montréal. If you are passionate about promoting French language and culture and have the qualifications and skills required for this position, we encourage you to apply.

Note: the masculine gender has been adopted for the sole purpose of lightening the document and making it easier to read.

Offer number : AFMTL20250803

Job title: Building maintenance technician

Responsibilities

Reporting to the Operations Manager, the Building Maintenance Technician will perform the following tasks:

• Regular inspection of premises and equipment;

• Regular maintenance of premises and equipment;

• Diagnose problems and carry out or subcontract general repairs;

• Perform maintenance and minor repairs;

• Respond to team requests according to schedule;

• Supervise work performed by contractors.

Profile required

Technical skills

• Ability to carry out minor repairs and maintenance requiring technical skills;

• Ability to use various tools and keep them clean;

• Ability to use standard office equipment (computer, printer, photocopier, scanner).

Personal skills

• Proactivity and autonomy in managing tasks, requests and incidents;

• Good oral and written communication skills in French;

• Strong organizational and time management skills.

Desired experience and training

• Minimum training: DEC, AEC or equivalent;

• 2 years’ experience in property and furniture maintenance desirable.

Requirements

• Applicants must be legally entitled to work in Canada, as a Canadian citizen, permanent resident or refugee, or have a valid work permit.

Compensation and benefits

• Competitive salary based on experience;
• Part-time contract, 10 to 15h/week;
• 15 days paid vacation per year and paid vacation between Christmas and New Year’s Day
• 5 sick days accepted per year;
• Face-to-face work;
• Work location: 317 Place d’Youville, Montreal, QC H2Y2B5.

How to apply

• Send your CV and covering letter to Emeline Pasquet, Operations Manager, epasquet@afmtl.ca quoting the job vacancy number. Only shortlisted candidates will be contacted. The position is available immediately.

The Alliance Française de Montréal is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest in the Alliance Française de Montréal. If you are passionate about promoting French language and culture and have the qualifications and skills required for this position, we encourage you to apply.

Note: the masculine gender has been adopted for the sole purpose of lightening the document and making it easier to read.

Offer number : AFMTL202507

Job title: Communications Manager

Responsibilities

Reporting to the General Manager, the Communications Manager will perform the following tasks:

• Develop and implement innovative and attractive communication strategies to increase the visibility of the Alliance Française de Montréal.
• Strengthen and enhance AFMTL’s brand image among its various audiences.
• Work closely with the operational team, the educational department and the cultural department to ensure coherent and effective internal and external communication.
• Actively promote new course sessions, educational products and services.
• Announce and promote events organized by AFMTL, managing distribution on all platforms and social networks.
• Write and coordinate all official external communications, such as newsletters, press releases and articles.
• Design and produce promotional literature (leaflets, posters, visuals) to support communication campaigns.
• Develop, optimize and maintain the AFMTL website, ensuring good natural search engine optimization (SEO) and paid search engine optimization (SEA) on Google and Google Ads.
• Animate, manage and track the community on social networks to ensure their dynamism and coherence.
• Represent the AFMTL in public and press relations, maintaining good relations with partners and the media.
• Actively participate in the life of the association, carrying out any other related tasks required for the smooth running of the organization.

Profile required

Technical skills

• Excellent writing skills in French and English.
• Experience in website management, especially with WordPress, and in search engine optimization (SEO).
• Master social media and digital communication tools for an effective communications strategy.
• Good knowledge of the principles of communication strategy and the creation of appropriate content.
• Knowledge of Canva, an additional asset for graphic design.
• Thorough command of French (C2 level) and very good command of English (C1 level), both written and spoken.

Personal skills

• Strong organizational skills with a keen eye for detail, ensuring effective project and deadline management.
• Rigorous organization, versatility, a sense of responsibility and a constant concern for precision in all tasks performed.
• Excellent time management skills, with the ability to handle several projects simultaneously, prioritize and work independently.
• Ability to adapt to a changing environment, while remaining goal-oriented.
• Analytical and synthesizing skills, enabling rapid problem-solving and informed decision-making.
• Good interpersonal and communication skills, and the ability to work effectively in a team or independently.

Desired experience and training

• University degree in communications, marketing, public relations or related field;
• 5 years’ experience in a similar communications role in the cultural and voluntary sector;
• Experience in teaching and promoting French-speaking cultures desirable.

Requirements

• The candidate must be legally entitled to work in Canada, as a Canadian citizen, permanent resident or refugee.

Compensation and benefits

• Competitive salary based on experience;
• Full-time contract, 35h/week;
• 15 days paid vacation per year and paid vacation between Christmas and New Year’s Day;
• 5 sick days accepted per year;
• Face-to-face work, 5 days a week, availability required for certain events on weekends and/or at the end of the day;
• Work location: 317 Place d’Youville, Montreal, QC H2Y2B5.

How to apply

• Send your CV and covering letter to Christophe Brayet, General Manager, direction@afmontreal.ca mentioning the job vacancy number. Only shortlisted candidates will be contacted. The position is available immediately.

The Alliance Française de Montréal is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest in the Alliance Française de Montréal. If you are passionate about promoting French language and culture and have the qualifications and skills required for this position, we encourage you to apply.

Note: the masculine gender has been adopted for the sole purpose of lightening the document and making it easier to read.

Offer number: AFMTL20241003

Reporting to the General Manager, the “educational development” manager will be responsible for implementing and maintaining the quality of the “educational development” axis to reinforce AFMTL’s educational mission.

The “Pedagogical Development” Manager will be responsible for improving the pedagogical offer in collaboration with the operational team and the communications and marketing team. He/she reports to the Pedagogical Department and will work in close collaboration with the “Courses and Certifications” and “Customized and Corporate Courses” managers.

At the same time, the “pedagogical development” manager will be working on a regular basis as a teacher and examiner for TCF-TEF certificates and DELF-DALF diplomas.

The tasks of the “educational development” manager include, but are not limited to, the following:

Analysis and strategic planning of the global educational offering

• Based on AFMTL’s own statistics, propose strategies to increase student recruitment and retention and ensure the quality of the overall offering;
• Monitor language policy in Quebec and Canada (i.e., changes in certification recognition for immigration purposes);
• Keep abreast of the latest developments in the didactics of French as a foreign and second language, learn about the resources available, and develop teaching programs accordingly.

Development of our educational offering

• Propose and implement new programs for learning French as a foreign and second language (courses with specific objectives, in-company courses, civil service courses, etc.);
• Develop and present new offers (product sheets), get them approved, and put them into production in consultation with the teaching team, operational teams and marketing and communications teams;
• Develop French language stays for non-French-speaking students;
• Propose and participate in improving the overall educational offering.

Teacher and examiner

• The manager will regularly give mini-group courses, either privately or in companies;
• The person in charge will regularly administer exams as a TCF-TEF or DELF-DALF examiner.

Student follow-up

• Participate in the recruitment of new students; evaluate them systematically and guide them in their choice of courses;
• Informing students about the association’s premises and operations; informing them about the course of study and the method used; raising awareness and promoting the activities on offer, workshops, meetings, etc… ;
• Listening to students, keeping abreast of their requests and needs.

Internal communications management

• Facilitate communication with the rest of the team, effectively prepare and lead pedagogical meetings and ensure that everyone’s roles are clearly defined and respected;
• Help update the Alliance’s website and social networking pages for the teaching section;
• Participate in the life of the organization to help make it a place where French and Francophone cultures are expressed in all fields.

Depending on AFMTL’s needs, and at the request of his or her superiors, the manager may be called upon to carry out other tasks linked to the activity of the teaching or certification department.

The profile sought for the “educational development” manager is as follows:

Diplomas/training :

• Post-secondary diploma in a field related to language teaching, or any other diploma related to relevant work experience;
• Master’s degree in education / Master’s 1 or 2 in French as a foreign language (FLE) ;
• TCF, TEF, DELF-DALF A1-C2 examiner-corrector accreditation.

Skills and knowledge required:

• With extensive experience in teaching French as a foreign language (FLE), in similar organizations ;
• Knowledge and experience in coordinating teaching teams and managing language activities;
• Mastery of IT tools related to his/her sector of activity (Arc-en-ciel, etc.) and office automation tools (Office 365) necessary for his/her function ;
• French mother tongue or proven C2 level, English B2 level minimum.

Experience and skills :

• Solid pedagogical knowledge and skills ;
• Good interpersonal skills, to lead the teaching team in a positive and constructive way;
• Excellent knowledge of the Common European Framework of Reference for Languages (CEFR) ;
• Experience in managing teachers and students;
• Experience in marketing and corporate communications desirable.

Qualities and skills :

• Excellent organizational skills, thoroughness, reliability, attention to detail ;
• Autonomy, sense of responsibility and priorities;
• Ability to solve problems and deal with the unexpected: analysis and proposed solutions;
• Flexibility, ability to adapt to fluctuations in workload;
• Organize your business efficiently ;
• Work both independently and as part of a team;
• Update your knowledge, take account of new developments and integrate them into your business.

Requirements:

• Candidates must be eligible to work in Canada (Canadian citizen, permanent resident, refugee or have a valid work permit).

Working conditions :

• Permanent employment and face-to-face work ;
• Position available immediately;
• Full time: 35h/week ;
• Remuneration: depending on qualifications and experience + benefits ;
• Workplace: 317 place D’Youville, suite 100, Montréal, QC H2Y 2B5.

How to apply

• Send your curriculum vitae and covering letter to Christophe Brayet, General Manager, direction@afmontreal.ca, quoting the job vacancy number.

The Alliance Française de Montréal is an equal opportunity employer and welcomes applicants from all backgrounds. We thank all applicants for their interest in the Alliance Française de Montréal.

If you are passionate about promoting French language and culture and have the qualifications and skills required for this position, we encourage you to apply.

We’re looking for Test de Connaissance du Français (TCF) examiners right now.

The exams will take place during the day.

If you are qualified to examine, please contact us! We look forward to working with you and strengthening our team of examiners to deliver a quality candidate experience.

You must be present in Canada to apply.

For more information, send us a private message or contact us at info@afmtl.ca.

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